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Common Questions

Is Remble free?

Providing affordable access to quality mental health resources is important to us, so we make certain portions of the app free to use, including articles, an AI chat, and daily videos from therapists. For those interested in longer, more in-depth courses and activities, we also offer a premium membership with monthly and annual subscription options.

How do you keep my personal information and data private and safe?

We follow industry best-practices in security to help protect the personal information you provide to us and the information we collect automatically. Before we work with third-party vendors, we ensure they use industry-accepted security practices as well.
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We keep your personal data safe, private, and always secure, and you can read more about those measures here.

I forgot my password. What should I do?

If you forgot your password or are having any trouble logging in, please contact us at support@remble.com or use the form above to send a message. Our team will be in touch as soon as possible to get you back into your account.

How do I manage or cancel my subscription?

To cancel your subscription:

Log into your account.
Tap “Profile” and then “Subscriptions”.
Tap “Cancel Subscription” to disable it from auto-renewing at the end of the current billing cycle.
At the end of your billing cycle, you’ll be downgraded to a freemium account and will lose access to Premium features and content.

If you have trouble or would like to delete your account altogether, please send an email to support@remble.com and we can help.

How do I report technical issues and bugs?

We’re sorry you’re experiencing glitches. Please report them directly to us using the form below or by emailing us at support@remble.com.

I'm interested in partnering with Remble. How do I get in touch?

Great! We’d love to talk. Please send us an email at bryan@remble.com

I'm a therapist and would like to contribute content. How do I get in touch?

If you’re a licensed therapist interested in collaborating with Remble to develop content, please send us an email at joseph@remble.com. We’ll be in touch with additional details, including our compensation structure for submissions.

How Do I Access the Remble App and Provider Assistant?

You can access the Remble App at https://try.remble.com/ or download the app from your app store. The Provider Assistant can be accessed at https://counseling.remble.com/

Can I Access Remble Health Without Internet Connectivity?

Currently all features require internet access for realtime support.

What Languages Does Mia, the AI Chatbot, Support?

Mia can communicate and offer support in over 90 languages, catering to a diverse range of users globally.

How Can I Partner with Remble Health?

Organizations can contact us via email at bryan@remblehealth.com to discuss collaboration opportunities and tailored solutions.

How Does Remble Health Ensure User Privacy?

We prioritize user privacy with encrypted communications and data storage, adhering to HIPAA guidelines to protect personal information.

Can Remble Health Integrate with Existing Healthcare Systems?

Our platform is designed to complement existing healthcare systems, with the potential for integration to enhance continuity of care and data sharing, subject to compatibility and privacy regulations.

How to Request Technical Support or Report an Issue?

For technical support or to report any issues with the app, users can reach out to our support team via the help section in the app or by emailing support@remblehealth.com.

Does Insurance Cover Remble Solutions?

Currently, insurance does not cover Remble Health services and solutions. Instead, we license our technology directly to organizations, with terms tailored based on each entity's specific needs and characteristics.

Does Remble Solutions Work on Desktops, Tablets, and Mobile Phones?

Yes, Remble Solutions are designed to be fully accessible on a wide range of devices, including desktops, tablets, and mobile phones, ensuring users can receive support whenever they need it on their preferred device.

Still have questions? Reach out to us using the form below.

Common Questions

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